FAQs

Can I use my reward card online

Currently the DW Sports gift cards & reward cards are treated as separate entities and cannot be used when purchasing product online. Sign up to the DW Sports newsletter for great offers online including exclusive product, bespoke offers, competitions and much more.

Does the 10% off in-store apply to online purchases?

Yes, You can add your membership number at basket for 10% OFF every order ex. delivery charges.

Your 10% loyalty discount can only be used on full price items. This excludes all reduced, sale, discounted and promotional items.

Where can I buy a gift card?

You can buy gift cards from your nearest DW Sports store. Click here to view the store locator.

How long are gift cards valid for?

Full balanced gift cards:

The full balance on the card is valid indefinite.

Used/part balanced gift cards:

Your card will automatically expire 24 months after the last date you used the card to make a purchase. The remaining balance will be deducted.

My order is damaged/Faulty - What do I do?

If you feel your goods are faulty, please contact us first so we are aware there is a problem. We will need to get these inspected before a decision can be made. This can be done by taking the goods into a DW Sports store, or by sending back to the postal address. If you disagree with the initial decision made in store, you can request the goods are inspected by a brand manager, this will mean leaving the goods in store, and the inspection can take up to 14 days. If in our opinion there is a manufacturing fault we will replace the goods (subject to availability) or refund them. Please be aware we are unable to return any postage costs if your return is found to be non faulty, or an exchange is granted as good will.All damaged or faulty items must be returned to us within 7 days of receipt.

There is a collect+ label printed on your delivery note, attach the label to your parcel and return to your nearest collect+ store.  Click here to find your most convenient Collect+ store.

I have changed my mind, how can I return an item?

Firstly, fill in your returns form stating all reasons for return. There is a collect+ label printed on your delivery note, attach the label to your parcel and return to your nearest collect+ store  Click here to find your most convenient Collect+ store.

You can also return your unwanted good to any DW Sports store, where a refund will be provided by the store, or an exchange offered if available. If the exchange is not available in store, they will return the item for you. Use the link below to find your local store;

https://www.dwsports.com/storelocator

Please remember to keep your receipt as a proof of postage and to track your return.

Can I use my gift card/s online?

Unfortunately, we do not accept gift cards online.

How do I check the balance on my gift card?

You can go to a DW Sports store and check the balance at the tills. Alternatively, you can contact customer services on: online@dwsports.com