If a customer returns goods because they decide that they no longer want them they must be returned within 28 days of receipt. Unwanted goods returned to us later than 28 days after receiving them will not be refunded.
Returned goods must be in an unused/unworn condition, with the original packaging and with the web receipt as proof of purchase. The delivery note has a section titled “Reason for Return” which must be filled in when returning stock.
If you feel that the goods you have purchased online have a manufacturing fault you can return them to us for inspection. If in our opinion there is a manufacturing fault we will replace the goods (subject to availability) or refund them. They must be returned within 7 days of receipt with the original packaging and web receipt as proof of purchase.
Goods must be returned to:
DW Sports.com Returns Department,
Whelco Place, Enfield Street Industrial Estate,
email: [email protected]
Goods must be returned along with a completed Reason for Return section (attached to your web receipt). If you purchase several items as part of a special offer or package and decide that one or more of the items is unsuitable then you must return all items purchased as part of the package or offer.
You may return your order to any DWSports with a retail store who will be happy to inspect the product on site and issue an exchange instore where required. Should further inspection be required or a full refund be requested this will need to be returned by the store to be dealt with by Head Office. Customer services will contact you accordingly to inform you of the next steps with your order.
All direct return or exchange items must be returned to the DW Sports.com Returns Department at the above address for inspection. If the item is found to be faulty, then you can choose to have it replaced or refunded and the cost which you incurred for posting it back to us will be refunded. If you choose to have a replacement, we will post it out to you for free. If the item is found not to be faulty we will send it back to you, but we will not refund you for the cost of returning it to us.
For hygiene reasons it is not possible for us to accept the return of underwear, mouth guards, drink bottles, footwear insoles or rugby protection items. You are eligible to return these items within 7 days of receipt if damaged/faulty.
Please allow 28 days from the collection or posting date for us to credit your account. We will refund back into your method of payment.
DW Sports.com has partnered with CollectPlus to enable any UK Mainland customer to easily return their eligible orders. CollectPlus returns take 3-5 working days to be returned back to DWSports.com. Most UK Mainland stores are open from early in the morning until late in the night, 7 days a week, making the return of your order as convenient as possible. To find your most convenient store, log onto www.collectplus.co.uk and search by using your postcode.
Returning your order to DWS using CollectPlus is only available to UK Mainland customers at this time.
Please remember to keep your receipt as a proof of postage and to track your return.
When returning your item(s) please send the web receipt as proof of purchase and fill in the reason for returning.
Please use original packaging if possible and package up securely but remove original labels or cover with returns address. Please do not attach the address directly on to items. Then return to your local DW Store.