How do I get my gift certificate?
Gift certificates bought from the DW Sports website will be emailed to an email address of your choosing. Please make sure that the email address is entered correctly. If you do make a mistake please email firstname.lastname@example.org with your order number for the gift certificate transaction and our customer services team will be happy to help.
Can I use my gift certificate in store?
Unfortunately gift certificates purchased from the DW Sports website can only be used online.
How long are gift certificates valid for?
The balance on a gift certificate is valid for 24 months from the date it was purchased.
I wish to return an item bought with a gift certificate
Please follow the returns procedure. If you choose to return the items to one of our DW Sports retail stores then the you will be issued a DW Sports gift card to be used in store only. If you return your item to the warehouse using the collect+ return. Then once your item has been processed a new gift certificate will be emailed to you. Please allow up to 28 days from the date of the parcel being returned for this to be processed
How do I check my gift certificate balance?
To check the balance of a gift certificate code please click the gift certificate link located in the footer of the web page. This will take you to check balance box where you can check the balance of your gift certificate.
Can I use my gift card/s online?
Unfortunately, we do not accept gift cards online.
How do I check the balance on my gift card?
You can go to a DW Sports store and check the balance at the tills. Alternatively, you can contact customer services on: email@example.com
Where can I buy a gift card?
You can buy gift cards from your nearest DW Sports store. Click here to view the store locator.
How long are gift cards valid for?
Full balanced gift cards:
The full balance on the card is valid for 24 months.
Used/part balanced gift cards:
Your card will automatically expire 24 months after the last date you used the card to make a purchase. The remaining balance will be deducted.