Privacy policy

Your Privacy

Introduction

Dave Whelan Sports Limited and Fitness First Clubs Limited is committed to protecting and respecting your privacy. This policy (together with any other documents referred to on it) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our practices regarding your personal data and how we will treat it.

The websites www.dwsports.com & www.dwfitnessfirst.com are owned and operated by Dave Whelan Sports Limited and Fitness First Clubs Limited.

Information we may collect from you:

We may collect personal information from you in the following ways:

  • When you make a phone call or send an e-mail to seek information about our stores /clubs/services;
  • Recruitment and employment;
  • When you have made a referral or been referred to us via any method whether directly or indirectly;
  • You have used our services or benefited from our services in any ways including but not limited to club membership;
  • Through our use of the Cookies on our website (please see the Cookies section below);
  • Through your request for publications and other marketing materials;
  • Through your request for information about our services and related topics and events;
  • Through your registration for events;
  • Through making a purchase online or in one of our stores;
  • Through club membership and
  • Through your contacting us with enquiries and comments.
  • Through downloading and registering on our Mobile App (CORE)

If you take one the steps mentioned above, we may collect and process personal information about you such as:

  • Your name, address, email address and other contact information;
  • Records of your correspondence with us, if you have contacted us;
  • Health data;
  • Interests;
  • Details of your visit to the website;
  • Multimedia files such as photographs and video footages;
  • Information about your service user experiences and
  • Any other information provided to us when you contacted us for using our services age, health information including details of disability, religious preferences, gender and Safeguarding necessities.

Information others may share with us about you:
We never buy personal data from third parties or trade data with other companies. However, there are times when we have to collect debt and we may share your information with our appointed debt collection agents.

Where we store your personal data:

The data that we collect from you may be transferred to, and stored at, our servers in the UK. It may also be processed by persons operating in the EEA who work for us or an organisation we have instructed. If we do send your personal data outside the EEA we will take steps to ensure that the recipient implements appropriate measures to protect your information.

Uses made of the information:

We will process any of your personal data, in accordance with our obligations under applicable data protection laws and regulations, for the following reasons: to provide you with the services you have requested; to comply with applicable laws and regulations; for administrative purposes; to assess enquiries; and to provide you with information about us and our services. If, at any time, you do not wish to receive further information about us and our services, contact us at privacy@dwsports.com

How long we keep your information:

We retain the personal data processed by us in a live environment for as long as is considered necessary for the purpose(s) for which it was collected (including as required by applicable law or regulation).

In addition, personal data may be securely archived with restricted access and other appropriate safeguards where there is a need to continue to retain it.

Disclosure of your information:

We may disclose your personal information to third parties if we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply any agreements; or to protect the rights, property, or safety of Dave Whelan Sports Limited, Fitness First Clubs Limited, or others. This includes exchanging information with other organisations for the purposes of safeguarding or other statutory regulations we have to comply with.

Your Rights:

You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data. You can also exercise the right at any time by contacting us at privacy@dwsports.com

IP Addresses:

Dave Whelan Sports Limited and Fitness First Clubs Limited may collect information about your computer, including where available your IP address, operating system and browser type, for system administration. This is statistical data about our users' browsing actions and patterns and does not identify any individual.

Cookies:

Dave Whelan Sports and Fitness First Clubs’ website uses cookies to record visits to the website. This helps us to improve the website and provide you with a good experience when you browse the website.

Please see our Cookies Policy for more information.

Changes DW Sports privacy policy:

This privacy policy was last updated on 5th June 2018. Dave Whelan Sports Limited and Fitness First Clubs Limited reserves the right to vary this privacy policy from time to time. Such variations become effective on posting on this website. Your subsequent use of this website or submission of personal information to will be deemed to signify your acceptance to the variations.

Contact:

Questions, comments and requests regarding this privacy policy should be addressed to privacy@dwsports.com

We hope that you won’t ever need to, but if you do want to complain about our use of personal data, please send an email with the details of your complaint to dataprotection@dwsports.com.

We will look into and respond to any complaints we receive.

You also have the right to lodge a complaint with the UK data protection regulator, the Information Commissioner's Office (“ICO”). For further information on your rights and how to complain to the ICO, please refer to the ICO website https://ico.org.uk/concerns

If you need further information about Dave Whelan Sports Limited or Fitness First Clubs Limited and how we manage your personal data please visit:

  1. Our Cookies Policy
  2. Contact us page where you can contact our Contact Centre Team and enquire about their Fair Processing Notices/Privacy Statements and or refer to contractual terms and conditions.