Personalised orders can take up to an extra 3 working days to be completed before they are dispatched. Once the personalised request process is completed your order will be dispatched next day delivery to your chosen location.
For more info, questions on any topic, or to get in touch, please visit the main help page
Christmas Returns Policy
Items purchased online or instore between 1st November 2019 and 22nd December 2019 can be returned for a refund until 12th January. Items bought after these dates will fall under our 28 day return policy.
Please see Returns and Refunds section below for full terms and conditions.
Click and Collect: £2 (free over £40)
FREE for orders over £40
Click and Collect (participating locations)
Collect next working day if ordered before 7PM from you chosen DW Sports Store or DW Fitness Club.(Norther Ireland locations are a 2 day service)
Orders placed after 7PM on Thursday will be delivered Monday and orders placed after 7PM Friday will be delivered on Tuesday.Find your nearest store
Next Day Delivery: £5 (free over £60)
FREE for orders over £60
Order before 7pm for delivery next day. (excludes Sundays)
Orders placed after 7PM Friday will be delivered on Tuesday.
Orders to Northern Ireland are £7 for 2 working day delivery. Remote UK areas £10 for 2 working day delivery.
Northern Ireland: £7 (free over £80)
FREE for orders over £80
Parcel delivery to Northern Ireland will take 2 days
Order by 7pm for delivery in 2 days. Orders placed after 7pm Thursday to 7pm Monday will be delivered Wednesday
Remote Area Delivery: £10 (free over £100)
FREE for orders over £100
Parcel delivery to Remote Areas will take 2 days and include the following postcodes:
AB31-38, AB41-56, FK17-21, HS1-9, IV1-63, KA27-28, KW0-17, PA20-80, PH15-99, PO30-41, TR21-25, ZE1-3
All next day orders made before 7PM on a working day will be dispatched on the same day.
Orders placed after 7PM on a working day or at any time during a non-working day will be dispatched in the morning of the next working day and the same delivery times apply
We do not process orders over the weekend. Any Next Day orders received after 7PM on a Friday will only be processed on Monday (except when there is a Bank Holiday) where these will be processed on the Tuesday.
We do not accept liability for delayed orders.
The items offered in our range of products will be delivered by DPD depending on the chosen type of delivery and its destination.
Refunds & Returns
Well every effort is made to get your refund to you in a timely manner, sometimes this process can be delayed by your payment provider. Please allow 28 days from the collection or posting date for the credit to show in your account before contacting us.
Refunds will processed using the same method of payment.
If a customer returns goods because they decide that they no longer want them they must be returned within 28 days of receipt. Unwanted goods returned to us later than 28 days after receiving them will not be refunded.
If you have paid a delivery charge this will be refunded if all items purchased are returned to DW Sports online within 14 days of receipt.
Returned goods must be in an unused/unworn condition, with the original packaging and with the delivery note as proof of purchase. The delivery note has a section titled “Reason for Return” which must be filled in when returning stock.
Personalised items such as printed football kits cannot be refund/exchanged unless the item is faulty.
If you purchase several items as part of a special offer or package and decide that one or more of the items is unsuitable then you must return all items purchased as part of the package or offer.
If you have used a promotional code and an item is returned, resulting in the remaining order no longer qualifying for the promotion, the promotion will not have been applied to your order. In this case, the code used is automatically reactivated for you to use again.
If you feel that the goods you have purchased online have a manufacturing fault you can return them to us for inspection. If in our opinion there is a manufacturing fault we will replace the goods (subject to availability) or refund them. They must be returned within 7 days of receipt with the original packaging and web receipt as proof of purchase.
All direct return or exchange items must be returned to the DW Sports.com Returns Department at the below address for inspection. If the item is found to be faulty, then you can choose to have it replaced or refunded and the cost which you incurred for posting it back to us will be refunded. If you choose to have a replacement, we will post it out to you for free. If the item is found not to be faulty we will send it back to you, but we will not refund you for the cost of returning it to us.
DW Sports offers a free return service.
To get a free returns label please use the below link.
FREE RETURNS LABEL
These returns are carried out by Collect+ please visit COLLECT+ for full terms and conditions on the return process.
If you decide to use any other courier to return your items DW Sports is not liable for any postage costs you may incur. If you use any other courier please make sure you take out suitable insurance as DW Sports can take no responsibility if your return parcel is lost in transit with another delivery company.
Goods must be returned to:
DW Sports.com Returns Department,
Whelco Place, Enfield Street Industrial Estate,
Or you can return goods to your local DW Sports Store for an exchange or refundFind your nearest store
For hygiene reasons it is not possible for us to accept the return of underwear, mouth guards, drink bottles, footwear insoles or rugby protection items. You are eligible to return these items within 7 days of receipt if damaged/faulty.
Return of Electrical products
Return Terms For Old Electrical Items WEEE Recycling of Purchased Electrical Items You can now recycle your old electricals with us. If you’re buying a new electrical item from our online store, we will recycle your old fitness tracker for free. Why recycle? Unwanted electrical equipment is the UKs fastest growing type of waste. Many electrical items can be repaired or recycled, saving natural resources and the environment. If you do not recycle, electrical equipment will end up in landfill where hazardous substances will leak out and cause soil and water contamination – harming wildlife and also human health. We can help We are pleased to offer our customers the chance to recycle their old fitness tracking electrical items. To help with you complying with the regulations, DWSports.com and Dave Whelan Sports Limited will take back an item on a like-for-like basis, when you purchase your new item. We can provide this service provided that the old fitness tracker is returned with 28 days of purchase. To remind you that your old electrical equipment can be recycled, it is now marked with a crossed-out wheeled bin symbol. Please do not throw any electrical equipment in your bin. What is WEEE? The Waste Electrical or Electronic Equipment (WEEE) Directive requires countries to maximise separate collection and environmentally friendly processing of these items. In the UK, distributors (including retailers) must provide a system which allows all customers buying new electrical equipment the opportunity to recycle their old items free of charge. Those establishing their own take-back scheme must as a minimum offer all customers buying new electrical equipment free take back of their old electricals on a like-for-like basis.
|Click & Collect to DW Fitness First Gym||Next working day Mon-Fri direct to your chosen DW Fitness Club. If ordered before 7pm.||£2 (free over £40)||Participating Locations|
|Click & Collect to DW Sports Store||Next working day Mon- Fri direct to your chosen DW Sports Store. If ordered before 7pm.||£2 (free over £40)||All Zones|
|Next Day||Next day UK mainland delivery Mon-Sat if ordered before 7pm on a Friday (Exc Sundays)||£5 (free over £60)||UK Mainland only|
|Northern Ireland Delivery||2 day Mon-Fri when ordered before 7pm||£7 (free over £80)||Northern Ireland|
|Remote Area||2 day Mon-Fri when ordered before 7pm||£10 (free over £100)||UK Remote (Highlands and Islands)|
|Return to DW Store||Up to 5 working days||free||All Zones|
By placing an order for home delivery with us you automatically agree to the terms and conditions of DW Sports and of our delivery partners:
Please Note: We do not deliver to the Channel Islands.