Refunds & Returns
If a customer returns goods because they decide that they no longer want them they must be returned within 28 days of receipt. Unwanted goods returned to us later than 28 days after receiving them will not be refunded.
If you have paid a delivery charge this will be refunded if all items purchased are returned to DW Sports online within 14 days of receipt.
Returned goods must be in an unused/unworn condition, with the original packaging and with the delivery note as proof of purchase. The delivery note has a section titled “Reason for Return” which must be filled in when returning stock.
If you purchase several items as part of a special offer or package and decide that one or more of the items is unsuitable then you must return all items purchased as part of the package or offer.
If you have used a promotional code and an item is returned, resulting in the remaining order no longer qualifying for the promotion, the promotion will not have been applied to your order. In this case, the code used is automatically reactivated for you to use again.
If you feel that the goods you have purchased online have a manufacturing fault you can return them to us for inspection. If in our opinion there is a manufacturing fault we will replace the goods (subject to availability) or refund them. They must be returned within 7 days of receipt with the original packaging and web receipt as proof of purchase.
All direct return or exchange items must be returned to the DW Sports.com Returns Department at the below address for inspection. If the item is found to be faulty, then you can choose to have it replaced or refunded and the cost which you incurred for posting it back to us will be refunded. If you choose to have a replacement, we will post it out to you for free. If the item is found not to be faulty we will send it back to you, but we will not refund you for the cost of returning it to us.
Goods must be returned to:
DW Sports.com Returns Department,
Whelco Place, Enfield Street Industrial Estate,
You may also return your order to any DW Sports retail store who will be happy to inspect the product on site and issue an exchange instore where required. You cannot return any items to a DW Fitness or a Fitness First location. Should further inspection be required or a full refund be requested this will need to be returned by the store to be dealt with by Head Office. Customer services will contact you accordingly to inform you of the next steps with your order.
For hygiene reasons it is not possible for us to accept the return of underwear, mouth guards, drink bottles, footwear insoles or rugby protection items. You are eligible to return these items within 7 days of receipt if damaged/faulty.
Please allow 28 days from the collection or posting date for us to credit your account. We will refund back into your method of payment.
Return Terms For Old Electrical Items WEEE Recycling of Purchased Electrical Items You can now recycle your old electricals with us. If you’re buying a new electrical item from our online store, we will recycle your old fitness tracker for free. Why recycle? Unwanted electrical equipment is the UKs fastest growing type of waste. Many electrical items can be repaired or recycled, saving natural resources and the environment. If you do not recycle, electrical equipment will end up in landfill where hazardous substances will leak out and cause soil and water contamination – harming wildlife and also human health. We can help We are pleased to offer our customers the chance to recycle their old fitness tracking electrical items. To help with you complying with the regulations, DWSports.com and Dave Whelan Sports Limited will take back an item on a like-for-like basis, when you purchase your new item. We can provide this service provided that the old fitness tracker is returned with 28 days of purchase. To remind you that your old electrical equipment can be recycled, it is now marked with a crossed-out wheeled bin symbol. Please do not throw any electrical equipment in your bin. What is WEEE? The Waste Electrical or Electronic Equipment (WEEE) Directive requires countries to maximise separate collection and environmentally friendly processing of these items. In the UK, distributors (including retailers) must provide a system which allows all customers buying new electrical equipment the opportunity to recycle their old items free of charge. Those establishing their own take-back scheme must as a minimum offer all customers buying new electrical equipment free take back of their old electricals on a like-for-like basis.
FREE COLLECT+ RETURNS
DW Sports.com has partnered with Collect Plus to enable any UK Mainland customer to easily return their eligible orders. Collect Plus returns take 3-5 working days to be returned back to DWSports.com. Most UK Mainland stores are open from early in the morning until late in the night, 7 days a week, making the return of your order as convenient as possible. To find your most convenient store, log onto www.collectplus.co.uk and search by using your postcode. Returning your order to DWS using CollectPlus is only available to UK Mainland customers at this time.
Please remember to keep your receipt as a proof of postage and to track your return.
FREE RETURNS TO DW STORE
When returning your item(s) you will need to show your order confirmation email as proof of purchase.
Please use original packaging if possible and package up securely but remove original labels or cover with returns address. Please do not attach the address directly on to items. Then return to your local DW Store.
RETURNS VIA ROYAL MAIL OR COURIER
When returning your item(s) please send the web receipt as proof of purchase and fill in the reason for returning. Please use original packaging if possible and package up securely but remove original labels or cover with returns address. Please do not attach the address directly Please remember to keep your receipt as a proof of postage and to track your return. Attach the returns address: DW Sports.com Returns Department, Whelco Place, Enfield Street Industrial Estate, Pemberton, Wigan, Greater Manchester WN5 8DB email: email@example.com Obtain a certificate of postage from the Post Office/Courier as proof of return The store will return you item(s) for FREE to DW Sports.com Returns Department, this service can take up to 7 working days and your return will then be processed once received by the DW Sports.com Returns Department.