Terms & Conditions

Promotional Offers

Offers and promotions on the Website are subject to availability and we may change or withdraw them at any time and without notice.

Nothing shall oblige DW Fitness First to maintain offers or promotions for any period.

Additional terms may apply, details of which will be displayed.

Fitness Week

Create a new on line account with DWSports.com or login to your existing account to receive 20% off your order.

Show your DW Fitness membership card or your DW Core card/app at checkout to receive 20% off your purchase in store.

This offer excludes all 2018/19 football kits. Offer can not be used in conjunction with Body First+ vouchers or 10% members discount. This applies to purchases made either in store or on line.

This off does not apply to the purchase of gift certificates or shipping costs.

Offer ends on the 22.04.2018

DW Fitness First reserves the right to remove this offer at any time without notice.

10% Members Discount

DW Fitness First membership entitles members to receive 10% discount on DWSports.com when they have created and registered an account.

This discount automatically applies to all qualifying products unless a greater discount option is available.

This does not apply to shipping costs or gift certificates

DW Fitness First reserves the right to remove this offer at any time without notice.

Multi-Buy Promotions

The discount will automatically be applied in the basket when two or more qualifying items are entered in to the basket. Minimum of two qualifying promotional items need to be entered in to the basket for the discount to be applied. No other promotional discounts will apply to the pair of products in the promotion.

Products outside this promotion may qualify for other promotions and discounts when applied at the basket

Ordering & Payment

Order acknowledgement

Once we have received confirmation that your payment has been authorised, a screen will appear, thanking you for your order. You will be given an order reference and an e-mail will be sent to you to acknowledge your order. It will confirm the goods, price and any delivery charge. Print a copy of the order acknowledgement and e-mail and keep them for your records. Please note, our acceptance of your order (regardless of the content of any emails we send you) will only take place on dispatch of your order.

Why is my order cancelled?

Sometimes we have to cancel/refuse orders. This can be due to a number of reasons, including:

•We are unable to obtain authorised payment or the payment process is incomplete; or

•We identify a product or pricing error on the website; or

•You fail to meet any criteria for eligibility of purchase which we may impose from time to time; or

•We suspect that your order is related to fraudulent activity; or

•You fail to submit all necessary and relevant details to allow us to fulfil the order; or

• Stock availability. Your size ran out of stock before we could fully process your order. This can sometimes happen when two people place an online order for the same item at the same time.

You are not charged for cancelled products. If your order, or part of it, is cancelled, you will be refunded for the cancelled products.

If you have used a gift certificate or promo voucher and your order is cancelled the code used is automatically reactivated for you to use again.

DW Sports reserves the right to cancel any order before dispatch. Any payment made on these orders will be refunded in full.

When will I be charged?

It depends on the type of products you ordered and your payment method.

Credit or debit card

If you used a credit or debit card to order you will be charged when the order leaves the warehouse. When you place the order we authorise the amount, then after the order leaves the warehouse we capture the amount.

PayPal

If you have used PayPal, you will be charged as soon as you place the order.

Gift Certificates

Gift certificates purchased from dwsports.com can only be redeemed online. You can not use Gift certificates in DW Sports Stores.

Gift certificates arrive in the form of an email, either to yourself or the email address of your choice at the time you make the purchase.

Once purchased, gift certificates can only be refunded if;

• The gift certificate has not been redeemed in any way. Any partial redemption will mean the gift certificate cannot be cancelled or refunded.

• The refund / cancellation request is made by the person who made the purchase.

• The request to cancel or refund the gift certificate is made within 90 days of purchase.

If you have lost the email which contains the gift certificate, please contact online@dwsports.com with the order number.

Replica Shirts & Kit Personalisation

If you are unsure of the size you require please contact us at online@dwsports.com or call 0330 134 0160 before you place your order as all items with custom printing cannot be exchanged or refunded unless the product is faulty. If you believe the product has a fault please follow the returns procedure found at Returns and Refunds

Please allow an extra 2-3 working days as the printing of shirts adds extra time to the order process. Your order will be shipped for delivery the day after it is printed.

If you order for click and collect to a DW Sports store. Your shirt will be personalised in your chosen store upon collection of your parcel. This will allow you to make sure the size is correct for you as all items once personalised are non returnable. 

We are unable to suplly any special characters such as accents,  ç, ñ, ü,ä, ë, ß, ø, etc.

We accept no responsibility in the event that a player leaves the squad and/or their squad numbers changes. Player names and numbers are updated on the DW Sports website at the time of Premier League / Championship official confirmation. This also applies during the January transfer window.

Squad numbers used on pre-season tours are not necessarily the final squad list for the upcoming season.

International personalisation only applies for the duration of the major tournaments and is subject to change beforehand.

DW Sports reserves the right to refuse a personalisation request that we deem to be offensive and/or promotes negative political or religious connotations.

If your required personalisation numbers or letters are not available, we may delay or even cancel your order. If this happens we will contact you via the email address supplied at order confirmation

DW Sports reserves the right to use our knowledge and expertise in the positioning of the personalisation on the product.

Ownership

Please be advised that ownership of the goods passes to you the customer on dispatch of the order.

Upon dispatch of the order the risk of loss, damage or breakage is passed to you the customer

Upon dispatch of the order the risk of loss, damage or breakage is passed to the courier

If any parcel arrives damaged or missing items please contact our customer service department who will be able to help in logging a claim against the courier on your behalf